Every VisionMAX customer gets a customer access view of our support portal to help with questions, support tickets, training and our knowledge base. Customers have a support phone number to call during regular business hours or 24/7/365 if you have arranged this service support with our products. You will have an account manager assigned to your company as a primary point of contact with VisionMAX during both the project phase and post implementation. This person may be called or emailed if you have any questions or issues. All of our production deployments include a license to our Atlassian JIRA Issue Tracking tool and Confluence Wiki tool for documentation and links from the knowledge base tools.